Returns policy

100-day right of withdrawal

You have the right to withdraw from your purchase within 100 days without giving any reason. The withdrawal period starts on the day after you, or a third party other than the carrier indicated by you, receive the product. If your order consists of multiple products delivered separately, the period starts on the day after you receive the last product.

During the withdrawal period you may unpack and inspect the product as you would in a shop. Please handle the product and its packaging with care. You are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

How to register a return

Let us know within the withdrawal period that you wish to withdraw from your purchase. You can do this in two ways:

• Send an email to info@easyswift.com with your name, your order number and the product you are returning.
• Or fill in the model withdrawal form below and send it to info@easyswift.com.

You meet the deadline if you send your notice before the withdrawal period has expired. After your notice, we will tell you how and where to send the product back.

Sending it back

Send the product back within 14 days of your notice, complete with all parts and accessories and, where possible, in its original packaging. You meet the deadline if you send the parcel before those 14 days have expired. Please keep your proof of postage.

You bear the direct cost of returning the product, unless it is faulty or not in conformity with the contract (see below).

Refund

We refund the full purchase price, including the standard delivery costs you paid, no later than 14 days after you informed us of your decision to withdraw. We may withhold the refund until we have received the product back or you have supplied proof of having sent it back, whichever is the earliest.

We refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. If you chose a more expensive type of delivery than the least expensive standard delivery we offer, we only refund the cost of standard delivery.

Faulty or damaged? 2-year legal guarantee

You are entitled to a product that is in conformity with the contract. This legal guarantee applies for at least 2 years after delivery and is separate from the right of withdrawal. Did your product arrive faulty or damaged? Contact us at info@easyswift.com or on WhatsApp at +31 6 30632363, ideally with a photo. We will repair or replace it, or refund your money. In that case the return shipping costs are always on us.